Delivery policy

🚚 Delivery Time

Our estimated delivery times are:

  • Same City: 24–48 Hours
  • Within Punjab & Islamabad: 2–4 Days
  • All Over Pakistan: 3–5 Days

Please note that these are estimated delivery times. Actual delivery time depends on the courier service and their workload. In most cases, orders are delivered before the estimated delivery time.

πŸ“¦ Delivery Charges

  • A delivery charge of Rs. 249/- applies to all orders below Rs. 5,000/-.
  • Orders of Rs. 5,000/- or above are generally eligible for delivery without the standard Rs. 249/- delivery charge, subject to the applicable shipping terms.
  • Some products cannot be packed together due to their size, weight, or packaging requirements. In such cases, the order may need to be shipped in separate deliveries.
  • For orders requiring separate deliveries, advance payment may be compulsory for new customers.

πŸ’³ Advance Payment Policy

Advance payment may be required in the following situations:

1. Failed Delivery or Refusal to Receive – First Time

If an order is returned because the customer refuses to receive it or the delivery fails, advance payment will be required for the customer's next order:

  • For orders below Rs. 5,000/-: Advance delivery charges (DC) will be required.
  • For orders above Rs. 5,000/-: 10% of the total order value will be required as advance payment.
  • For Rural area we Take Delivery Charges in Advance on First order and if order Value above free Shipping order value then 5% of order Value required in advance. In Case Case return due to any reason Delivery Charges are not refundable (Mostly Rider don't go to deliver in rural area they Call Customer and Ask Customer to Collect from nearest City office)

2. Failed Delivery or Refusal to Receive – Second Time

If delivery fails again or the customer refuses to receive the order for the second time, 100% advance payment will be required for all future orders from the same customer.

πŸ“ Address Verification

If the provided delivery address is incomplete, unclear, or difficult to verify, we may request advance payment before dispatching the order.

Customers are requested to provide a complete and accurate delivery address, active phone number, and any necessary location details to avoid delivery delays or failed deliveries.

🚫 Unserviceable Areas

We do not dispatch orders to areas that are not available or serviceable on the courier's delivery portal.

If the provided address is outside the courier's serviceable area, the order may not be processed for delivery.

⚠️ Important Note

Delivery times and serviceability are dependent on the courier company's network and operational conditions. Delays may occasionally occur due to circumstances beyond our control.